The Hollybush Public House
Restaurant and Bed & Breakfast

Mr. Steve Whittaker.

This extract is taken from the AA Website describing how they grade Diamond Ratings.

♦ Diamonds

Bed & Breakfast accommodation is assessed in a different way to hotels, with the emphasis on guest care and quality rather than provision of extra facilities. Establishments are awarded a diamond rating from one diamond at the simplest level to five diamonds at the luxury end, based on an assessment of cleanliness, service, bedroom comfort, bathroom facilities and the standard of food.

You can expect to find the following minimum standards at all diamond levels:

• Friendly, professional check in and check out, with a properly prepared bill
• Comfortable rooms equipped to modern standards
• Furniture and soft furnishings in good condition. Bedding and towels changed for each new guest and at least weekly if the room is taken for a long stay
• Adequate storage, heating, lighting and a sufficient hot water supply
• Full, cooked breakfast, but if this is not provided, the fact must be advertised and a continental breakfast given instead

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